Effective from: 20 October 2025
Company Name: Bourne Mart Ltd
1. Introduction
This Privacy & Cookie Policy explains how Bourne Mart Ltd collects, uses, and protects your personal information when you visit or make a purchase from www.bournemart.co.uk.
We respect your privacy and comply with UK and EU data protection laws, including the GDPR.
2. Who We Are
Data Controller: Bourne Mart Ltd
Address: 106 Castle Lane West, Bournemouth BH9 3JU
Email: info@bournemart.co.uk
3. Information We Collect
We may collect the following types of personal information:
- Contact details: name, email, phone number, address
- Payment details: billing and shipping information
- Account information: login details if you create an account
- Usage data: IP address, browser type, pages visited, and actions on our site (via cookies and analytics tools)
- Marketing preferences: whether you choose to receive our emails or offers
We may also receive limited data from third parties (e.g., payment providers, marketing tools, or social media platforms).
4. How We Use Your Information
We use your data to:
- Process and deliver your orders
- Communicate with you about your purchases or queries
- Improve our website, products, and services
- Send marketing emails (only if you’ve opted in)
- Meet our legal and tax obligations
- Protect against fraud and misuse
We do not sell your personal information to any third party.
5. Cookies and Similar Technologies
We use cookies to make our website work properly and improve your shopping experience.
Types of cookies we use:
- Essential cookies – needed for the site to function
- Performance cookies – help us understand site usage
- Marketing cookies – show you relevant offers
You can change or block cookies in your browser settings, but this may affect site performance.
For more details, see our Cookie Policy at: [insert updated cookie policy link]
6. How We Store and Protect Your Information
Your data is stored securely using trusted providers such as Google, Apple, Woo commerce and Stripe
We use technical and organisational safeguards (like encryption and secure servers) to protect your information from unauthorised access, loss, or misuse.
7. How Long We Keep Your Data
We only keep your data for as long as necessary:
- Order information: up to 6 years (for tax and legal purposes)
- Marketing data: until you unsubscribe
- Customer enquiries: until your query is resolved
After that, we securely delete or anonymise your information.
8. Sharing Your Information
We only share your data when necessary:
- With our service providers (e.g., payment processors, couriers, email and website hosts)
- When required by law or to protect our legal rights
These providers process data on our behalf and are required to keep it secure.
9. Transfers Outside the UK / EEA
Some partners (e.g., Google, Woo Commerce or Stripe) may store data outside the UK/EEA.
Where this happens, we ensure suitable legal safeguards (such as EU-approved data protection agreements) are in place.
10. Your Rights
You have the right to:
- Access a copy of your personal data
- Correct or delete your information
- Withdraw consent for marketing
- Object to certain uses (like profiling or advertising)
- Request data portability (transfer to another provider)
To exercise your rights, contact us at privacy@bournemart.co.uk.
You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
11. Children’s Privacy
Our website is not intended for anyone under 18.
We do not knowingly collect information from children.
If we discover that we have done so, we will delete it immediately.
12. Updates to This Policy
We may update this policy from time to time.
The latest version will always be available on our website with the updated effective date.