RETURN AND REFUND POLICY
At Bourne Mart Ltd, customer satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, we are happy to assist you with a refund or exchange.
To qualify for a return, items must be unused, unopened, and in resalable condition, with the original packaging and invoice included. If you are unsure about a product or need help with the return process, please contact our Customer Care Team, we’ll be glad to guide you through it.
Contact us:
Email: support@bournemart.co.uk
Phone: +44 7777 33 5050
Important Information
- All issues or discrepancies must be reported within 24 hours of delivery.
- Return eligibility may vary depending on the type and condition of the product.
Returns Address:
Bourne Mart Ltd
106 Castle Lane West, Bournemouth, BH9 3JU
Return Conditions
- Notify us of any issues within 24 hours of receiving your order.
- Items must be returned in original packaging, unused, and accompanied by the invoice.
- Please ensure the items are securely packed to prevent damage during transit (we recommend using a DPD tracked service).
Refund Process
Refunds will be issued once the returned goods are received and inspected by our team.
Refund Options:
- Standard Refund: Processed within 14 working days.
- Discount Code: Alternatively, we can issue a discount code for the refund amount, typically processed on the same day for quicker resolution.
We recommend choosing the discount code option for a faster claim.
For any queries, please contact us at support@bournemart.co.uk.