TERMS & CONDITIONS
Effective from: 20 October 2025
Company: Bourne Mart Ltd
1. Introduction
Welcome to Bourne Mart Ltd. These Terms and Conditions (“Terms”) apply to all purchases made on our website www.bournemart.co.uk.
Please read them carefully before placing an order. By placing an order with us, you agree to be bound by these Terms and Conditions.
If you do not agree, please do not continue to use our Website or place an order.
2. Who We Are
Bourne Mart Ltd is registered in England and Wales under company number 16677501.
Registered Address: 106 Castle Lane West, Bournemouth BH9 3JU
Email: info@bournemart.co.uk
3. Our Contract with You
3.1 These Terms apply:
- To visitors browsing our Website, and
- To all customers purchasing goods or services from us.
3.2 When you place an order, it represents an offer to purchase goods.
A legally binding contract is formed when we send you a dispatch confirmation email confirming that your order has been shipped.
3.3 We may update these Terms from time to time. The version published on our Website at the time of your order will apply to that order.
3.4 Product descriptions, weights, and sizes are provided by manufacturers and are for reference only.
3.5 If an item is out of stock, we may offer alternatives. You may choose to:
- Accept the alternative product,
- Cancel your order, or
- Proceed without the unavailable item.
3.6 Goods become your responsibility once collected by the carrier for delivery.
4. Price and Payment
4.1 All prices are shown in GBP (£) and include applicable taxes.
4.2 Full payment must be made at the time of order.
4.3 We accept payment via the methods shown on our Website.
4.4 Any bank or currency conversion fees are your responsibility.
4.5 You agree to pay all sums due without set-off or deduction.
5. Information You Provide
5.1 You must ensure that all personal and delivery details provided are accurate and up to date.
5.2 We rely on this information to process your order and communicate with you.
5.3 If you wish to change delivery details after purchase, contact us at info@bournemart.co.uk before 1pm on the day of your order. Address changes cannot be made after this time.
5.4 By submitting your email address, you consent to receive order updates and occasional marketing emails from Bourne Mart Ltd. You may unsubscribe at any time.
5.5 For GDPR purposes, you may request access to, correction of, or deletion of your data at any time by emailing us.
6. Delivery
6.1 Orders are delivered by our chosen carrier to the address provided at checkout.
6.2 If you instruct the courier to leave your order in a “safe place”, you accept full responsibility if the order goes missing.
6.3 We aim to deliver within the stated time, but if delivery is delayed beyond 30 days, we will contact you to rearrange.
6.4 Large orders (over 120 kg) may require special delivery arrangements and may incur additional charges.
7. Returns and Cancellations
If you purchase goods by mail order, you may have the right to cancel.
7.1 You must notify us within 7 days of receiving your order if you wish to cancel.
7.2 Returns must be sent within 14 days of cancellation.
7.3 Returned goods must be:
- Unused and in their original packaging,
- Securely wrapped, and
- Accompanied by delivery documentation.
7.4 Refunds will be issued to your original payment method within 14 days of receiving the returned goods.
7.5 Certain items (e.g. perishable, personalised, or specially ordered goods) cannot be returned.
7.6 If you refuse delivery or fail to return goods, you remain responsible for the cost.
8. Disclaimers
8.1 We may update or change Website content, prices, or products at any time without prior notice.
8.2 While we take care to ensure accuracy, our Website may contain errors or omissions.
8.3 We make no warranties as to:
- The suitability of products for your intended use,
- The accuracy or reliability of Website content,
- Compatibility of our Website with your systems, or
- Non-infringement of third-party rights.
8.4 Our Website may link to other websites. We are not responsible for their content or practices.
8.5 Our total liability in any claim will not exceed the value of the goods purchased.
9. Intellectual Property
All Website content, including text, images, graphics, and logos, remains the property of Bourne Mart Ltd or its licensors.
You may not copy, reproduce, or distribute any part of our Website without prior written consent.
10. Website Security
You agree not to:
- Attempt to access restricted areas or interfere with website operations,
- Modify, copy, or reverse-engineer any software used on our Website, or
- Upload malicious code or spam.
Any unlawful activity may result in prosecution and liability for damages.
11. Indemnity
You agree to indemnify Bourne Mart Ltd against all claims, losses, or damages (including legal costs) arising from your use of our Website or breach of these Terms.
12. Limitation of Liability
Where goods or services are provided free of charge, we have no liability beyond what is required by law.
13. Third Party Rights
Nothing in these Terms confers any rights on a third party under the Contracts (Rights of Third Parties) Act 1999.
14. Sever ability
If any part of these Terms is found invalid, the remaining provisions will continue to apply in full.
15. Dispute Resolution
We aim to resolve all issues amicably. In case of a dispute, you agree to attempt mediation before pursuing legal action.
16. Force Majeure
We are not responsible for delays or failures caused by events beyond our control, including strikes, natural disasters, or technical failures.
17. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
18. Bulk, Wholesale, and Large Orders
For wholesale or high value purchases (£4,000+ per month), we may request due diligence checks in line with UK regulations.